Thank you for shopping at iPixel.Store! We strive to ensure that every product we offer meets the highest standards of quality. However, we understand that sometimes things don’t go as expected. Please take a moment to review our refund policy below.
1. Eligibility for Refunds
We offer refunds for physical product purchased through our store under the following conditions:
- Blue blocking Glasses: If your item is defective, damaged during shipping, or not as described on our website, we offer a full refund.
2. Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at eyevueopticals@gmail.com within 3 days of receiving your product. Please include your order number, a description of the issue, and any supporting images or evidence.
- Return the Product: You may be required to return the item before a refund is processed. Please ensure that the item is returned in its original packaging, unused, and in resalable condition.
- Refund Decision: Once we receive your returned product (if applicable), we will assess the issue and process your refund or exchange request within 7–10 business days. We will notify you by email once your refund has been approved.
3. Shipping Costs
- Return Shipping: Customers are responsible for return shipping fees unless the product is defective or an error was made by us. In such cases, we will cover the return shipping costs.
- Original Shipping Fees: Shipping fees paid for your order are non-refundable, except in cases of defective or damaged products.
4. Exchanges
If you would like to exchange a product for a different size, color, or model, please contact us within 3 days of receiving your order. We will assist you with the exchange process, subject to availability.
5. Late or Missing Refunds
If you have not received a refund after 7–10 business days of processing, please:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as there may be delays in processing.
- Reach out to us at eyevueopticals@gmail.com,if you still haven’t received your refund after checking with your bank.
6. Contact Us
If you have any questions about our refund policy, please don’t hesitate to reach out to us. We are here to assist you!
- Email: eyevueopticals@gmail.com
- Phone: +91-6374304483
- Whatsapp: +91-6374304483
We value your business and are committed to ensuring your satisfaction with every purchase. Thank you for shopping with iPixel.Store!